We Build Social Service Collaborative Culture

United Resource Connection is a 501c3 nonprofit that supplements United Way 211 by providing news broadcasting services and a public document server for local social service agencies. We help your community’s social service agencies better share news and application forms with each other–and with people in need of services.

We Enhance Collaboration Between Area Social Services — Helping People in Crisis More Intuitively Connect to Resources.

Our Gateway is Unique In Several Ways:

1) Our public document servers are locally responsive to community input. We enable anyone to submit resource information and/or suggested edits at anytime. Our staff partner with local leadership in monitoring this input for quality assurance. This enables the information served to be more responsive to people with actual boots on the ground, capturing their knowledge-base of real time changes in the eligibility requirements, protocols, and availability of services across multiple resource domains.

2) More than just addresses and phone numbers, we provide a community document server. This allows anyone to upload forms they believe are helpful to service connection, e.g., intake paperwork for various agencies, application forms, bus schedules, and any other helpful forms and documents. This saves community providers bandwidth and the hassle of maintaining upload security on their own sites. Since its all in one place it also helps people in need more easily find the forms they need for quicker service connection. All uploads are reviewed by our quality assurance staff to insure compliance with community standards.

3) We amplify local social service news and facilitate community conversation. We provide devoted resource forums and a local social service blog for each community. Each community blog aggregates news feed from any local service agencies you’d like included, and rebroadcasts it on a single channel making it easier to follow local social service news. Additionally, each resource category has its own devoted forum staffed by local social workers to help answer resource questions and build community.

4) Our gateway is mobile and multilingual. Our document server is operational on desktops and mobile devices, and can be viewed in multiple languages, specifically selected to match the demographics of any locality. Together this increases the scope of who, when, and where access to social service resource information can be gained, significantly increasing accessibility to all in need.

5) We bridge secular and faith-based community resources. Our document server merges secular and faith-based community resource information. For instance, a soup kitchen is included in our directory whether it operates out of the basement of a local church or the civic building. This provides not only greater possibilities for interagency communication and collaboration, but greater depth of support for people in crisis.

6) We protect privacy. Every page on our platform uses HTTPS protocol, and we continually optimize our encryption to reasonably assure communities that they can view local resource information with the highest level of privacy and anonymity. Our privacy policy actually protects privacy, and we are HIPAA compliant partners — fully participating in the protection of privacy rights defined in the Health Insurance Portability and Accountability Act (HIPAA).

7) We build collaborative culture. We don’t just provide technology, we also provide staff devoted to helping people, and enhancing the collaborative culture among resource providers in your community. We provide free trainings on best practices of social service information sharing for local social service agencies, and free community trainings on how to use the technology we provide. We additionally meet with local leadership to build and assist a quality assurance committee that is 100% collaboratively led by stakeholders from multiple agencies in the local community — providing local oversight of all content.




Deployment & Quality Assurance


We can deploy in small towns in rural counties, like Cannon Ball in Sioux County, North Dakota (Standing Rock), as well as cities in larger urban counties, like Cincinnati in Hamilton County, Ohio.



We provide staff to help insure content quality. Our staff partners with your local leadership to build and assist a Quality Assurance (QA) Committee, made up entirely of local stakeholders. This committee serves as a judiciary to resolve any quality assurance issues, and collectively elects its own leadership for oversight of local content. Our staff provides this oversight only until the community has a quorum and operational interest to elect its own leadership.



We are proud to provide a platform that is democratic, transparent, and cultivates participatory engagement among social service providers and the people they serve. Come partner with us to enhance the delivery of social services in your community.




Current Initiatives


PROGRAMS: We target the most economically challenged areas in the U.S. — and leverage funding, as a 501(c)(3) nonprofit organization, to lay the groundwork for collaborative social service efforts supporting the marginalized and vulnerable people in those areas.

Urban Initiative According to the most recent census data, the top 10 most economically challenged urban centers in the United States are: 10) Memphis, TN; 9) Toledo, OH; 8) Miami, FL; 7) Milwaukee, WI; 6) Newark, NJ; 5) Fresno, CA; 4) Cincinnati, OH; 3) Buffalo, NY; 2) Cleveland, OH; and 1) Detroit, MI. Of these, Ohio has the most, so we’ve starting in Ohio. We have begun efforts in Cincinnati and plan to launch in Toledo and Cleveland within the next year, followed by launches in the other cities as we build our financial base.

Rural Initiative According to the most recent census data, the top 10 most economically challenged rural areas in the United States are: 10) Goofy Ridge, IL; 9) Cedar Crest, OK; 8) Keokee, VA; 7) Florence, IN; 6) Kinloch, MO; 5) Steamboat, AZ; 4) Goodyear Village, AZ; 3) Drysdale, AZ; 2) Westley, CA; and 1) Tecolote, NM. Most of these rural places are so impoverished they don’t even have zip codes — referred to instead as CDPs (“Census Designated Places”). We are still developing the strategy for rural initiative, and need committed funding to establish a foothold in these small rural areas.

Providing a central access point for communities to share social service resource information is a community investment that helps individuals and families in need through increased breadth of support.



United Resource Connection is a 501(c)(3) nonprofit organization.




You can view a list of the communities we currently serve at: localresources.info


Contact us for more Information:
Toll Free (800) 341-3946